Binance CEO Changpeng Zhao said the company does not want to serve “unreasonable” Users. Crypto exchange Binance shut a trader account on Dec.9, After a user complained about the exchange’s response to alleged funds theft on September 9, after a user blasted the exchange’s response.
Binance CEO Changpeng “CZ” Zhao said the company does not want to serve “unreasonable” clients.
CoinMamba, A Twitter user named CoinMamba, started grumbling about the lost finances on Dec.8,The trader claims in a series of tweets that Binance was unable to provide him with appropriate support:
Binance CEO also took to Twitter on Dec. 9 to explain the situation:
As the user continued complaining on the social media platform, CZ admitted in another tweet that we don’t want to service people who are unreasonable.
The user’s account was closed, with three days to withdraw funds.
According to the user tweets, 3Commas denied any exploit on its protocols and databases and didn’t have any responsibility for the stolen API keys.
On the basis of the information we have today, we have found that no encryption protocols have been compromised and no breaches of 3Commas’ account security databases have occurred,” said 3Commas support.
Other Twitter users raised the question of the alleged API hacker, asking Binance to stop withdrawals and investigate the incident.
On Nov. 13, At least three users faced unexpected transactions on their accounts after sharing their API Key with third-party platforms.
Users were recommended to remove related keys.
According to Coinmamba, he has been a client of the platform for over five years.